Return and Refund Policy for Noor Crowns
Thank you for your purchase with Noor Crowns. We value your satisfaction and strive to provide high-quality products that meet your needs and expectations. However, we understand that there may be times when you need to return an item. Please review our return and refund policy below.
Returns
• Products can be returned within 2 days from the date of delivery.
• Items must be unused, in the same condition you received them, and in their original packaging.
• Proof of purchase is required for a return.
• Please note, perishable goods, intimate and sanitary items are non-returnable.
• Sale items are final and cannot be refunded. This includes items from final sale collections.
Return Shipping
• Customers are responsible for return shipping costs, which are non-refundable.
• If you are receiving a refund, the cost of return shipping will be deducted from your refund total.
• Shipping times for exchanged products may vary based on your location.
Refunds (if applicable)
• Upon receipt and inspection of your return, we will send an email notification of the refund approval or rejection.
• Approved refunds will be credited to your original method of payment within a certain number of days.
Late or Missing Refunds
• Contact your credit card company; it may take some time before your refund is posted.
• Next, contact your bank. Refund posting times can vary.
• If after completing these steps you still have not received your refund, please contact us at support@noorcrowns.com.
Restocking Fee
• A 20% restocking fee applies to all returns.
Exchanges
• We replace items only if they are defective or damaged. For exchanges, email us at support@noorcrowns.com and send the item to our return address. Contact Us For any questions or clarifications regarding our Returns and Refunds Policy,
please contact us at:
• Email: support@noorcrowns.com
• Thank you for choosing Noor Crowns. We are committed to ensuring your satisfaction with every purchase.
